Is good customer service a thing of the past?  These days it can seem hard to find, but I can say with a resounding NO that it is still around.  I not only experienced it, but hit the jackpot of GREAT customer service in multiple locations and with numerous staff.

My husband and I recently celebrated his birthday with a mini retreat on the Country Club Plaza and a side shopping trip to Cabela’s sporting goods store.  We started by checking in at The Raphael Hotel and were wowed by the valet, bellman and front desk staff.  Not knowing it was a special occasion for us, the staff treated us like VIPs with warm welcomes and extra attention to our needs for our stay.  

We headed out to dinner at the Brazilian steakhouse, Fogo de Chao and decided to use the valet service since it was dark and very cold.  Unfortunately, the valet was not there so I went in to check the status and learned that they were late.  We were given over to the Manager who immediately took over in a very friendly and professional way, and arranged to take care of our car.  The restaurant very busy, yet through it all the service staff was excellent, from the waiters to the gauchos that present the grilled meats at your table.  Even though it was very busy they took time to explain the process and the different meat selections to insure that we were well taken care of in a timely manner.  The food, staff and atmosphere were wonderful.  We had a grand time and again felt like VIPs.  

To round out our weekend we drove out to Cabela’s at The Legends in Kansas City, Kansas.  We were looking for bargains to spend my husband’s Christmas stash.  Even though it too was very busy we were cheerfully greeted at the door, and as we made our way through the packed store we inevitably found ourselves in need of assistance.  The staff was not only pleasant, but went out of their way to help us.  We were particularly impressed with a young woman in the shoe department who spent time with us in finding some special items that we would not have been able to get without her help and going the extra mile to give us the VIP treatment.

At the end of the weekend, we both remarked on the fact that we had received outstanding service, not just once, but many times at every establishment we visited.  It is so good to know that great customer service is still alive and well.  Our mini retreat was a fun and rewarding experience for both of us.

~Jeanne